Escalation Manager
appzen· Customer Support
About this role
AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses.
At AppZen, we value candidates who are actively using AI tools to enhance productivity, automate repetitive tasks, and solve problems more efficiently. Across all roles, we are looking for team members who leverage AI in meaningful ways to drive impact in their work.
To learn more, visit us at www.appzen.com.
The US-Based Escalation Manager is a senior, customer-facing leader responsible for driving resolution of AppZen’s most complex and high-impact customer escalations. You will partner with CSMs and ISMs to unblock go-lives, stabilize at-risk accounts, and protect customer confidence—coordinating across Support, Engineering, Product, and the AppZen Executive Team to deliver timely, durable outcomes.
This role is Remote/Hybrid (U.S.-based), aligned to U.S. business hours, with flexibility to support critical incidents when needed.
Frequently Asked Questions
Is the salary disclosed for the Escalation Manager position at appzen?
The salary for this Escalation Manager role at appzen is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Escalation Manager job at appzen remote?
Yes, this Escalation Manager position at appzen is remote, with team members based in Remote. You can work from home or anywhere in the supported regions.
Is the Escalation Manager role at appzen full-time or part-time?
This is listed as a Full time position. It is posted as a Escalation Manager role in the Customer Support department at appzen.
Which team or department does the Escalation Manager at appzen belong to?
This Escalation Manager position is part of the Customer Support department at appzen. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Escalation Manager position at appzen?
Click the "Apply Now" button on this page. You will be redirected to appzen's official application portal hosted on lever where you can submit your application directly.
When was the Escalation Manager job at appzen posted?
This Escalation Manager position at appzen was posted on Jan 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Escalation Manager
appzen
You'll be redirected to appzen's official application page on Lever.