Billing and Collections Specialist

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation. At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion. BlueCat is searching for a Billing and Collections Specialist. In this role, you will make a significant impact on our organization and be a part of our highly collaborative Finance team. The Billing and Collections Specialist will be responsible for handling billing processes, managing the A/R function, ensuring timely and accurate processing of customer payments, and maintaining strong relationships with our customers and internal stakeholders. Due to the core team being based in North America, the Accounts Receivable and Collections Analystwould be expected to work a 2nd shift schedule to ensure half-day overlap with the Accounting Manager.  The local hours would be: 2pm-10pm CET Responsibilities: •    Handle billing processes, including generating and sending invoices to customers. •    Ensure timely and accurate processing of billing adjustments and credits. •    Monitor and manage the billing and A/R inboxes, responding to customer inquiries promptly. •    Collaborate with the sales and customer support teams to address billing issues and improve the collections process. •    Apply customer deposits daily, ensuring accuracy and timeliness. •    Manage accounts receivable overpayments and resolve discrepancies. •    Reconcile customer accounts and prepare regular reports on A/R status. •    Assist in the development and implementation of process improvements to enhance the efficiency of the billing and A/R functions. •    Ensure compliance with company policies and procedures related to billing, accounts receivable, and collections.   We are looking for: Post-secondary education at the Bachelor's Degree or College diploma level. 1-3 years of relevant work experience in billing. Strong analytical and problem-solving skills with a solutions-oriented approach to challenges. Intermediate proficiency in MS Excel, including pivot tables. Excellent verbal and written communication skills. Superior organizational skills and attention to detail. Ability to work independently and exercise good judgment. Adaptability and willingness to learn. Ability to collaborate effectively with team members. Experience using NetSuite and Salesforce is highly desired.