Technical Writer

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation. At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion. BlueCat is seeking a skilled and motivated Technical Writer to join the team. We are looking for someone who thrives in fast-paced and dynamic work environments and isn’t afraid to get test the product to understand how features work.   Responsibilities Determine the needs of end users of technical documentation; Talk with Product Managers and Product Developers, and study early product builds; Work with UX designers and product developers to ensure that UI text (field labels, error messages, etc.) are meaningful and error-free; Get hands-on with the product to ensure accurate documentation; Develop customer-facing documentation for new products and features, including content, charts, illustrations, etc.; Integrate documentation into product builds; Review existing documentation, and recommend edits and reorganization; Standardize content across platforms and media; Gather usability feedback Collaborate with teams across the company including Customer Success, Marketing, and Learning and Development;   Skills and Experience  Strong English written and speaking skills; 3 years as a Technical Writer in software development or IT; Preferred but not mandatory: University degree or college diploma in English, Communications, Technical Writing or a related field; Proficient with FrameMaker, DITA, DITA-OT, oXygen XML Author, Git and related tools and techniques; Familiarity with CSS, HTTP, Javadoc, Markdown, Sphinx, PostMan, and/or Python would be a plus; Familiarity with Jira and Confluence would be a plus; Networking knowledge/experience would be a plus;   This is a full-time role with working hours from 11:00 AM to 7:00 PM.