Mid-Market Customer Success Manager
canarytechnologies· Customer Success
About this role
About Us
Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
Join us in shaping the future of hospitality!
About the Role
We’re seeking a proactive and driven Customer Success Manager (CSM) to join our Commercial Customer Success team. In this role, you’ll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding Canary's presence within the MM market across the US.
As a CSM, you’ll collaborate closely with the Customer Success, Sales, and Product teams to support client success and growth while contributing to Canary's strategic goals for the region. Your efforts will directly influence the company’s expansion and establish you as a key player in shaping the future of hospitality technology in the Americas.
Frequently Asked Questions
Is the salary disclosed for the Mid-Market Customer Success Manager position at canarytechnologies?
The salary for this Mid-Market Customer Success Manager role at canarytechnologies is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Mid-Market Customer Success Manager position at canarytechnologies located?
This Mid-Market Customer Success Manager role at canarytechnologies is based in New York, NY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Mid-Market Customer Success Manager role at canarytechnologies full-time or part-time?
This is listed as a Full Time position. It is posted as a Mid-Market Customer Success Manager role in the Customer Success department at canarytechnologies.
Which team or department does the Mid-Market Customer Success Manager at canarytechnologies belong to?
This Mid-Market Customer Success Manager position is part of the Customer Success department at canarytechnologies. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Mid-Market Customer Success Manager position at canarytechnologies?
Click the "Apply Now" button on this page. You will be redirected to canarytechnologies's official application portal hosted on lever where you can submit your application directly.
When was the Mid-Market Customer Success Manager job at canarytechnologies posted?
This Mid-Market Customer Success Manager position at canarytechnologies was posted on May 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Mid-Market Customer Success Manager
canarytechnologies
You'll be redirected to canarytechnologies's official application page on Lever.