Solutions Engineer

At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. We are hiring a Solutions Engineer to build the infrastructure ASAPP's Solution Engineering team uses to win deals. You will design and evolve the prototypes, sandboxes, and integrations that bring CXP and GenerativeAgent to life for prospects. Most of your time will go to advanced configuration of our Customer Experience Platform (CXP), our Agentic AI for customer service, and to full-stack code that makes demos compelling. You will lean heavily on AI-assisted development with Claude Code, the Anthropic API, MCP servers, and tool-use patterns. Your output is prototype-grade, but must feel real enough to anchor an enterprise buying conversation. You may occasionally join customer meetings for a bespoke prototype, but customer-facing work is not the main expectation. This role suits an exceptional early/mid-career engineer with about three years of experience, a strong record of shipping, and comfort with ambiguity.