Vendor Performance Manager
coatesgroup· Deployment and Support
About this role
Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Vendor Performance Manager – Deployment Operations governs post-award vendor performance across Coates deployment programs by ensuring installation partners consistently meet contractual, operational, and customer performance expectations. This role drives SLA compliance, quality assurance, technician certification adherence, and vendor accountability through performance reporting, governance frameworks, and continuous improvement initiatives. By serving as the operational bridge across Deployment, Strategic Sourcing, Finance, and Account Management, this role improves deployment execution quality, reduces operational risk, and strengthens vendor delivery performance.
Frequently Asked Questions
What is the salary for the Vendor Performance Manager role at coatesgroup?
The listed salary for this Vendor Performance Manager position at coatesgroup is USD 97K–110K. This is an Full time role.
Where is the Vendor Performance Manager position at coatesgroup located?
This Vendor Performance Manager role at coatesgroup is based in Chicago, IL. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Vendor Performance Manager role at coatesgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Vendor Performance Manager role in the Deployment and Support department at coatesgroup.
Which team or department does the Vendor Performance Manager at coatesgroup belong to?
This Vendor Performance Manager position is part of the Deployment and Support department at coatesgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Vendor Performance Manager position at coatesgroup?
Click the "Apply Now" button on this page. You will be redirected to coatesgroup's official application portal hosted on lever where you can submit your application directly.
When was the Vendor Performance Manager job at coatesgroup posted?
This Vendor Performance Manager position at coatesgroup was posted on Jun 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Vendor Performance Manager
coatesgroup · 💰 USD 97K–110K
You'll be redirected to coatesgroup's official application page on Lever.