Key Account Manager
cargo-partner· Key Account Management
About this role
Tasks & Responsibilities :
Responsible for managing one or more identified customer accounts and be the single point of contact for the customer within the company Organization
Responsible for delivering the budgeted revenues and gross margins through deep selling and cross selling of products/services to the customers.
Be the first point of contact for –
Agreeing on the scope of services and the KPI’s for measuring the quality of service delivery
Having a clear SOP drawn up for each service and having the same signed up both by the product heads as well as Customer
Disseminating the SOP and KPI’s across the product teams and training the teams on the same
Driving the individual customer service executives to ensure that the service delivery is as per agreed KPI’s
Identifying opportunities for expanding services and organizing meetings with individual product heads tonanage the entire process up to closure(commercial agreement included)
Escalation point where service issues arise which are not properly handled by the individual Customer service or Operations within the product.
Renewal of contracts and commercial terms at regular intervals.
Ensuring that the SOP and KPI’s are circulated to the concerned people within the company network where required
Ensuring regular reporting of KPI’s across product lines and submitting the same to the customer at agreed intervals with full analysis of the performance and reasons for deviation if any
Scheduling of monthly and quarterly reviews and timely execution of all agreed actions with the customer
Responsible for total customer satisfaction and resolution of all issues with the customer
Escalating open issues which are beyond agreed timelines within company or the customer organization as the case maybe till they are resolved
Frequently Asked Questions
Is the salary disclosed for the Key Account Manager position at cargo-partner?
The salary for this Key Account Manager role at cargo-partner is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Key Account Manager position at cargo-partner located?
This Key Account Manager role at cargo-partner is based in Chennai, Tamil Nadu. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Key Account Manager role at cargo-partner full-time or part-time?
This is listed as a Full time position. It is posted as a Key Account Manager role in the Key Account Management department at cargo-partner.
Which team or department does the Key Account Manager at cargo-partner belong to?
This Key Account Manager position is part of the Key Account Management department at cargo-partner. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Key Account Manager position at cargo-partner?
Click the "Apply Now" button on this page. You will be redirected to cargo-partner's official application portal hosted on lever where you can submit your application directly.
When was the Key Account Manager job at cargo-partner posted?
This Key Account Manager position at cargo-partner was posted on Jun 25, 2025. Apply as soon as possible — early applications are often reviewed first.
Key Account Manager
cargo-partner
You'll be redirected to cargo-partner's official application page on Lever.