Director, Customer Value Management - 11450
coupa· Customer Value
About this role
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Director, Customer Value Management at Coupa:
The Director, Customer Value Management will lead a segment within the Enterprise Customer Value Management organization. In this critical leadership role, you will be responsible for leading execution of the programs, processes, and methodologies that drive ongoing value realization, adoption and utilization, retention, and long-term partnerships with Coupa’s customers in your segment. You will partner with internal and external delivery leaders during implementation of the software, and partner with Sales leadership to ensure growth opportunities are captured and customer entitlements are renewed smoothly. You will work closely with cross-functional teams, including Sales, Services, Partners, Product, Operations, Enablement and Marketing (including Customer Advocacy initiatives – Events, References and Reviews), to ensure a unified and excellent customer experience at every stage of the lifecycle. You will foster executive relationships with customers in your region through various methods including 1-1 meetings.
Strong candidates will have deep experience in leading customers to value through adoption of procurement, finance, and supply chain solutions. You will have hands-on experience in enterprise Customer Success or Client Delivery Leadership, demonstrated thought leadership in Customer Success tools and strategies, and a track record of successful execution in a dynamic, fast-paced environment. Ideal candidates will also have a mixture of practitioner and consultant experience.
Frequently Asked Questions
Is the salary disclosed for the Director, Customer Value Management - 11450 position at coupa?
The salary for this Director, Customer Value Management - 11450 role at coupa is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Director, Customer Value Management - 11450 position at coupa located?
This Director, Customer Value Management - 11450 role at coupa is based in Austin, Texas, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Director, Customer Value Management - 11450 role at coupa full-time or part-time?
This is listed as a Director position. It is posted as a Director, Customer Value Management - 11450 role in the Customer Value department at coupa.
Which team or department does the Director, Customer Value Management - 11450 at coupa belong to?
This Director, Customer Value Management - 11450 position is part of the Customer Value department at coupa. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Director, Customer Value Management - 11450 position at coupa?
Click the "Apply Now" button on this page. You will be redirected to coupa's official application portal hosted on lever where you can submit your application directly.
When was the Director, Customer Value Management - 11450 job at coupa posted?
This Director, Customer Value Management - 11450 position at coupa was posted on Apr 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Director, Customer Value Management - 11450
coupa
You'll be redirected to coupa's official application page on Lever.