Director, Strategic Response and Recovery -11501
coupa· Support
About this role
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of Director, Strategic Response and Recovery at Coupa:
The Director, Strategic Response and Recovery (CSSM) serves as the high-stakes conductor for our most complex and sensitive challenges for our Japanese customers. When standard processes reach their limit, you step in to provide strategic leadership, emotional intelligence, and rigorous project management.
You will act as the primary Sr Support Leader in Japan and as a point of escalation for our Virtual Account Teams (VAT), for issues related to Customer Support You will identify and address the unique strategic response and recovery needs in the Japan region regarding Support related topics, supporting both our customers and Coupa's operational goals.
Frequently Asked Questions
Is the salary disclosed for the Director, Strategic Response and Recovery -11501 position at coupa?
The salary for this Director, Strategic Response and Recovery -11501 role at coupa is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Director, Strategic Response and Recovery -11501 position at coupa located?
This Director, Strategic Response and Recovery -11501 role at coupa is based in Tokyo, Japan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Director, Strategic Response and Recovery -11501 role at coupa full-time or part-time?
This is listed as a Mid Senior Level position. It is posted as a Director, Strategic Response and Recovery -11501 role in the Support department at coupa.
Which team or department does the Director, Strategic Response and Recovery -11501 at coupa belong to?
This Director, Strategic Response and Recovery -11501 position is part of the Support department at coupa. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Director, Strategic Response and Recovery -11501 position at coupa?
Click the "Apply Now" button on this page. You will be redirected to coupa's official application portal hosted on lever where you can submit your application directly.
When was the Director, Strategic Response and Recovery -11501 job at coupa posted?
This Director, Strategic Response and Recovery -11501 position at coupa was posted on May 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Director, Strategic Response and Recovery -11501
coupa
You'll be redirected to coupa's official application page on Lever.