Product & User Operations

simular· Product
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📍 SingaporeFullTime

About this role

Where multiple locations are listed for this role, the position may be based in any of those locations, with priority determined according to the order of listing.

We're looking for someone to own the relationship between our product and our users, keeping them unblocked, turning their feedback into product insights, and building systems that make every interaction count.

What you'll do

  • Serve as the primary point of contact for user questions, feedback, and escalations.

  • Triage incoming user issues, troubleshoot, and partner with engineering and product to drive resolution.

  • Build and maintain support workflows, knowledge bases, and self-serve resources.

  • Aggregate and synthesize user feedback into product insights that influence the roadmap.

  • Identify opportunities to automate operational work using AI agents and internal tooling.

  • Track key user-experience metrics (response time, resolution rate, satisfaction) and continuously raise the bar.

What we're looking for

  • 2-4 years in product operations, user operations, customer success, or a similar role.

  • Bachelor's degree in Business, Information Systems, Computer Science, or a related field.

  • Experience setting up or managing customer support systems and ticketing platforms (e.g. Intercom, Zendesk, or similar).

  • Strong data analysis skills, with the ability to track metrics, identify trends, and turn user data into actionable insights.

  • Strong bias towards automation and building systems, not just resolving individual tickets.

  • Excellent written communication skills, with the ability to translate complex issues clearly.

  • Genuine interest in AI products and how they work.

Bonus

  • Experience with AI agents or workflow automation tools.

Frequently Asked Questions

Is the salary disclosed for the Product & User Operations position at simular?
The salary for this Product & User Operations role at simular is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Product & User Operations position at simular located?
This Product & User Operations role at simular is based in Singapore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Product & User Operations role at simular full-time or part-time?
This is listed as a FullTime position. It is posted as a Product & User Operations role in the Product department at simular.
Which team or department does the Product & User Operations at simular belong to?
This Product & User Operations position is part of the Product department at simular. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Product & User Operations position at simular?
Click the "Apply Now" button on this page. You will be redirected to simular's official application portal hosted on ashby where you can submit your application directly.
When was the Product & User Operations job at simular posted?
This Product & User Operations position at simular was posted on May 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Product & User Operations
simular
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