Patient Experience Representative
getlabs· Operations
About this role
Getlabs is the leading platform for at-home diagnostics.
Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability.
Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone.
As a Patient Experience Representative your primary task is to handle Zendesk tickets from patients regarding appointments, issues and missing results. You will be making outbound calls and sending follow-up emails to resolve patient concerns. We are looking for someone who will hustle and care about doing a good job. You must be comfortable spending the majority of your day on the phone!
Schedule:
Mon-Fri - 7:30am-4:00pm PST, (9:30am-6:00pm CST/10:30am-7:00pm EST)
Compensation is $17/hr and non-negotiable
Frequently Asked Questions
Is the salary disclosed for the Patient Experience Representative position at getlabs?
The salary for this Patient Experience Representative role at getlabs is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Patient Experience Representative job at getlabs remote?
Yes, this Patient Experience Representative position at getlabs is remote, with team members based in Remote. You can work from home or anywhere in the supported regions.
Is the Patient Experience Representative role at getlabs full-time or part-time?
This is listed as a Full time position. It is posted as a Patient Experience Representative role in the Operations department at getlabs.
Which team or department does the Patient Experience Representative at getlabs belong to?
This Patient Experience Representative position is part of the Operations department at getlabs. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Patient Experience Representative position at getlabs?
Click the "Apply Now" button on this page. You will be redirected to getlabs's official application portal hosted on lever where you can submit your application directly.
When was the Patient Experience Representative job at getlabs posted?
This Patient Experience Representative position at getlabs was posted on Mar 24, 2025. Apply as soon as possible — early applications are often reviewed first.
Patient Experience Representative
getlabs
You'll be redirected to getlabs's official application page on Lever.