Director, Customer Retention
gohighlevel· Customer Retention
About this role
About Us
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.
Our People
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.
Our Impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts
Who You Are:
You are a customer-obsessed retention leader who thrives at the intersection of customer experience, success, support, and operations. You excel at building high-performing teams that don’t just solve problems, they prevent them. You bring deep expertise in customer lifecycle management, churn prevention, early adoption, and de-escalation.
You know how to develop managers, scale programs, and use customer insights to drive measurable improvements in retention, NRR, and product adoption. You are energized by helping customers find value quickly and by creating an environment where teams feel empowered, accountable, and proud of the experience they deliver.
As the Director,Customer Retention, you will lead and evolve HighLevel’s retention engine across early adoption, de-escalation, frontline care, and customer value realization. You will partner closely with cross-functional teams to ensure customers achieve success in their first 90 days — the most critical driver of long-term retention.
You thrive in high-growth environments, take ownership of customer outcomes, and operate with a balanced mindset of strategy, operational excellence, and people leadership.
What you'll be doing:
Frequently Asked Questions
Is the salary disclosed for the Director, Customer Retention position at gohighlevel?
The salary for this Director, Customer Retention role at gohighlevel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Director, Customer Retention position at gohighlevel located?
This Director, Customer Retention role at gohighlevel is based in United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Director, Customer Retention role at gohighlevel full-time or part-time?
This is listed as a EE Full Time position. It is posted as a Director, Customer Retention role in the Customer Retention department at gohighlevel.
Which team or department does the Director, Customer Retention at gohighlevel belong to?
This Director, Customer Retention position is part of the Customer Retention department at gohighlevel. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Director, Customer Retention position at gohighlevel?
Click the "Apply Now" button on this page. You will be redirected to gohighlevel's official application portal hosted on lever where you can submit your application directly.
When was the Director, Customer Retention job at gohighlevel posted?
This Director, Customer Retention position at gohighlevel was posted on Apr 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Director, Customer Retention
gohighlevel
You'll be redirected to gohighlevel's official application page on Lever.