Director, Customer Success (NEU + ROW)

We're all about helping brands turn ideas into impact. Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands. With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading! Your team This international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success. Together, they combine their skills to support our customers to bring their brand to the next level. When they’re not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing. Your mission As Director of Customer Success for NEU and ROW, you’ll lead a regional organization with a balance of strategic vision and hands-on leadership. Reporting to the VP of Global Customer Success, you’ll build on a solid foundation, bringing the structure, coaching, and clarity that takes an already high-performing team to the next level. This means being equally comfortable partnering with your team leads, stepping into key customer moments, and making critical business decisions that drive alignment with global goals.