Automations & Chatbot Specialist

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market. Department Focus: The Customer Experience team at Deliverect is dedicated to empowering our customers' success through personalized guidance and round-the-clock support, ensuring businesses of all sizes can maximize the potential of our products. As passionate advocates for our users, our global team leverages industry expertise and a customer-centric approach to drive continuous improvement and scale successful outcomes worldwide. Committed to providing tailored support and acting as the central point for feedback, we blend a personalized touch with our leading technology to ensure exceptional customer experiences are fundamental to every Deliverect journey. Your Impact: As an Automations & Chatbot Specialist, you will play a critical role in developing, optimizing, and maintaining chatbot and AI systems that enhance customer experience while reducing operational costs. You will use your data analysis expertise to track performance metrics, identify areas for improvement, and contribute to strategic initiatives aimed at optimizing chatbot functionality. With a strong focus on data-driven insights and process improvement, you will help ensure that our chatbot solutions deliver an outstanding user experience and align with operational efficiency goals.   Logistics: Fluency in English is required, with strong written and verbal communication skills being essential. Work Location: This is a full-time, in office role for the first 3 months. Following this, we offer a hybrid role with a flexible work schedule, offering 3 days in our Casablanca office and 2 days from the comfort of your home.