Customer Support (non-technical)

umbrel· Customer Support
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🌍 Remote📍 RemoteFullTime

About this role

In this role, you will:

  • Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)

  • Work with our logistics and fulfillment team to resolve order/shipping issues

  • Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs

  • Create how-tos, guides, wikis, knowledge base, etc for recurring questions

We hope you:

  • Have great written communication skills

  • Like talking to users and are willing to constantly do so without external encouragement

  • Are able to empathize with users, and genuinely care about their problems — we can’t exist without them

Frequently Asked Questions

Is the salary disclosed for the Customer Support (non-technical) position at umbrel?
The salary for this Customer Support (non-technical) role at umbrel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Support (non-technical) job at umbrel remote?
Yes, this Customer Support (non-technical) position at umbrel is remote, with team members based in Remote. You can work from home or anywhere in the supported regions.
Is the Customer Support (non-technical) role at umbrel full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Support (non-technical) role in the Customer Support department at umbrel.
Which team or department does the Customer Support (non-technical) at umbrel belong to?
This Customer Support (non-technical) position is part of the Customer Support department at umbrel. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support (non-technical) position at umbrel?
Click the "Apply Now" button on this page. You will be redirected to umbrel's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Support (non-technical) job at umbrel posted?
This Customer Support (non-technical) position at umbrel was posted on Nov 14, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Support (non-technical)
umbrel
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You'll be redirected to umbrel's official application page on Ashby ATS.