Customer Care Advisor
goodleap· Customer Care Advisors
About this role
About GoodLeap:
GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018.
GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Customer Care Advisors make the first call to a borrower after their home solutions project is complete, and act as the trusted guides who help the borrowers understand and successfully manage their GoodLeap loan.
This is not a passive customer service role. CCA's run structured outbound call campaigns, enroll customer in autopay programs, have consultative conversations about additional financial products, and handle customer concerns that require real judgement and documentation. CCA's work across multiple platforms simultaneously - managing live calls, updating records in real time, and consistently hitting measurable performance targets.
Real Growth Path
Customer Care Advisors who master the product knowledge and hit their numbers in this role have a clear path into team lead, escalation specialist, and financial product specialist tracks. High performers also have the opportunity to pursue their NMLS license and grow into a Licensed Loan Officer role — a career track that GoodLeap actively supports and invests in. GoodLeap promotes from within and the structured training you receive from day one is designed with that growth in mind.
Frequently Asked Questions
Is the salary disclosed for the Customer Care Advisor position at goodleap?
The salary for this Customer Care Advisor role at goodleap is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Advisor position at goodleap located?
This Customer Care Advisor role at goodleap is based in West Roseville, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Advisor role at goodleap full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Care Advisor role in the Customer Care Advisors department at goodleap.
Which team or department does the Customer Care Advisor at goodleap belong to?
This Customer Care Advisor position is part of the Customer Care Advisors department at goodleap. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Advisor position at goodleap?
Click the "Apply Now" button on this page. You will be redirected to goodleap's official application portal hosted on lever where you can submit your application directly.
When was the Customer Care Advisor job at goodleap posted?
This Customer Care Advisor position at goodleap was posted on May 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Advisor
goodleap
You'll be redirected to goodleap's official application page on Lever.