Monitoring Support Specialist
cyara· Customer Support
About this role
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.
As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.
Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.
We are looking for a Cyara Monitoring Support Specialist to join our growing team in Hyderabad. In this role, you will support Cyara’s enterprise customers by proactively monitoring automated tests, investigating failures, and identifying root causes in a timely and accurate manner.
You will follow established Standard Operating Procedures (SOPs) to communicate findings, escalate issues when required, and help prevent service disruptions and outages. This role plays a critical part in maintaining the reliability and availability of Cyara’s services.
If you are eager to learn, have strong technical aptitude, and bring experience in customer support or operations, we would love to hear from you.
The team operates 24/7, and this role requires shift work, including day, night, and weekend shifts as needed.
Frequently Asked Questions
Is the salary disclosed for the Monitoring Support Specialist position at cyara?
The salary for this Monitoring Support Specialist role at cyara is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Monitoring Support Specialist position at cyara located?
This Monitoring Support Specialist role at cyara is based in Hyderabad. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Monitoring Support Specialist role at cyara full-time or part-time?
This is listed as a Hybrid position. It is posted as a Monitoring Support Specialist role in the Customer Support department at cyara.
Which team or department does the Monitoring Support Specialist at cyara belong to?
This Monitoring Support Specialist position is part of the Customer Support department at cyara. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Monitoring Support Specialist position at cyara?
Click the "Apply Now" button on this page. You will be redirected to cyara's official application portal hosted on lever where you can submit your application directly.
When was the Monitoring Support Specialist job at cyara posted?
This Monitoring Support Specialist position at cyara was posted on Jan 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Monitoring Support Specialist
cyara
You'll be redirected to cyara's official application page on Lever.