Field Service Engineer

About the Role As a Field Service Engineer, you will be a key technical link between FieldAI’s robotics platform, our customers, and our engineering team. You will help ensure FieldAI’s robotic fleet operates reliably in customer environments while turning field observations into actionable feedback for product and engineering teams. This is a highly practical, customer-facing role with a balanced mix of mechanical/electrical repair, software-based troubleshooting, and operational support.. What You Will Do Bring up new robots upon receipt from OEMs or manufacturing partners, including initial configuration, quality checks, calibration, and software provisioning. Monitor and maintain fleet health across deployed assets, ensuring robots are tracked, serviced, and maintained according to FieldAI standards. Manage inbound and outbound logistics requests from internal teams, including robot shipments, spare parts, tools, and field-service equipment. Coordinate with operations, engineering, deployment, and customer-facing teams to ensure equipment is prepared, packed, shipped, received, tracked, and documented accurately. Diagnose, replace, and configure hardware components, including sensors, actuators, compute modules, batteries, wiring harnesses, and electromechanical subsystems. Perform field diagnostics and root cause analysis to resolve hardware, software, networking, and system-level issues. Travel to customer sites to lead robot installations, perform repairs, execute upgrades, calibrate systems, and support production deployments. Maintain clear and structured service logs, diagnostic records, configuration changes, asset movements, shipment status, and field observations. Partner with Field Application Engineers and engineering teams to deploy software updates, reproduce issues, escalate bugs, and share technical feedback from the field. Support continuous improvement of service procedures, logistics workflows, technical manuals, troubleshooting guides, and internal documentation. Operate safely and professionally in industrial, construction, and customer production environments. Core Skills & Qualifications 2+ years of experience in technical field service, robotics, hardware support, industrial automation, or a related hands-on technical role. Strong mechanical and electrical troubleshooting skills, including comfort working with tools, wiring, sensors, actuators, and robotic subsystems. Ability to read and interpret wiring diagrams, schematics, assembly drawings, and service documentation. Proficiency with Linux command line tools, SSH-based remote troubleshooting, and basic shell scripting. Comfortable diagnosing issues across hardware, software, networking, and system configuration layers. Strong communication and customer-facing skills, with the ability to explain technical issues clearly and professionally. Ability and willingness to travel regularly, approximately 30–50%. Comfortable working in industrial, warehouse, construction, or production environments. Experience coordinating logistics, inventory movement, shipping/receiving, RMAs, or service parts workflows in a hardware, robotics, or field operations environment. Nice to Have (Not Required) Experience with autonomous mobile robots, AMRs, industrial robotics, drones, or other autonomous systems. Familiarity with ROS, Python, robotics middleware, or scripting for diagnostic and automation workflows. Experience using tools such as Jira, remote monitoring dashboards, or fleet management systems. Familiarity with safety practices and compliance requirements in production, construction, or industrial environments. Experience supporting customer deployments from installation through ongoing production operations.