Principal Product Designer

Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market. Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers. Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis. As a Principal Product Designer, you will be the steward of product excellence and user experience across our entire platform. This is not just a design leadership role, it’s a chance to fundamentally reimagine how people work and interact with intelligent systems in one of the largest yet most antiquated industries: property management. Zuma is pioneering a new model of work through agentic AI. Software agents that autonomously complete tasks, communicate with residents, and provide actionable insights to human operators. Our product is unlike anything in the market: it doesn't just support workflows; it executes them while working with the existing human teams. And this means our design challenges are novel, multidimensional, and deeply human. You’ll be the primary architect of how Zuma feels, how our AI interacts with users, how insights are surfaced, how tasks are completed across channels, and how trust is built between human and machine. Your work will directly shape not only the interfaces users see but also the mental models they build, the workflows they adopt, and the outcomes they achieve. You will: Collaborate at the highest levels of the company as a member of the executive team, you'll work side-by-side with the founders to define product strategy and business direction. Design for multiple personas across a layered ecosystem: from corporate operators and regional managers to on-site leasing teams and the renters themselves. Each of these users has distinct needs, contexts, and interaction styles and your designs will need to respect and unify them. Drive user-centric thinking across the company, bringing a high-craft, systems-oriented approach to how we understand problems, experiment with solutions, and continuously raise the bar for simplicity, elegance, and usefulness. Define new interaction patterns for a world where users collaborate with AI, not just click through forms. You'll invent UI for things like intelligent agents, task orchestration, and real-time performance feedback, all grounded in trust, transparency, and efficiency. Bring coherence to the Zuma experience, ensuring that whether a user is viewing a KPI dashboard, replying to a resident, configuring an AI workflow, or triaging alerts, they’re operating within a beautifully unified system. Scale the design function from its early roots into a high-performing team, building the standards, rituals, and mentorship that shape a durable culture of product craftsmanship. This is a dream role for someone who wants to build from first principles, challenge conventions, and lead design at a company where your craft and strategic thinking will shape how an entire industry evolves.