Associate Director, Product Manager
eqbank· Product - Retail Lending Transformation
About this role
Join a Challenger
Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.
Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
The Work
The Product Manager will lead in the evaluation and execution of transformation initiatives, including, new products and product iterations / extensions. The Product Manager will work with the credit, underwriting, technology, compliance, and legal, marketing and distribution teams to identify and execute on transformation initiatives. Specifically, the Product Manager will work with the business to identify and execute on opportunities to enhance the client / advisor / broker experience, improve processes related to credit, fulfillment and servicing including driving efficiency and impact the overall customer experience to create loyalty and advocacy for EQB. This individual will work closely with technology teams responsible for developing key systems including Genesis, MyEquitable, EQConnect, PPLUS, etc.
The Product Manager, will be responsible for leading all initiatives related to discovery including research to requirement definition. The individual will be required to work with cross-functional teams to ensure that the priorities for the lending business lines are achieved. Key outcomes for this role are:
Portfolio value including improvements to originations and launching new products to deliver growth
Sales force effectiveness including growing submitted volumes and total customers for all Lending products
Broker / advisor / customer experience including CSAT and NPS
Broker and customer growth and loyalty Cycle times
Reduction in Cost per loan
Continuous improvement to the Growth Businesses products and related digital assets used within the business
Frequently Asked Questions
Is the salary disclosed for the Associate Director, Product Manager position at eqbank?
The salary for this Associate Director, Product Manager role at eqbank is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Associate Director, Product Manager position at eqbank located?
This Associate Director, Product Manager role at eqbank is based in Toronto. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Associate Director, Product Manager role at eqbank full-time or part-time?
This is listed as a Full Time position. It is posted as a Associate Director, Product Manager role in the Product - Retail Lending Transformation department at eqbank.
Which team or department does the Associate Director, Product Manager at eqbank belong to?
This Associate Director, Product Manager position is part of the Product - Retail Lending Transformation department at eqbank. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Associate Director, Product Manager position at eqbank?
Click the "Apply Now" button on this page. You will be redirected to eqbank's official application portal hosted on lever where you can submit your application directly.
When was the Associate Director, Product Manager job at eqbank posted?
This Associate Director, Product Manager position at eqbank was posted on May 4, 2026. Apply as soon as possible — early applications are often reviewed first.
Associate Director, Product Manager
eqbank
You'll be redirected to eqbank's official application page on Lever.