Director, Driver & Customer Support
gopuff· Customer Support
About this role
The Director of Driver & Customer Support is responsible for leading all driver-facing and customer-facing support operations across a fast-paced, high-volume last-mile delivery network. This role oversees the strategy, execution, and performance of support functions that directly impact delivery operations, customer experience, driver satisfaction, and operational efficiency.
The Director will lead cross-functional support teams responsible for resolving delivery escalations, customer concerns, driver issues, and operational disruptions while ensuring consistent service standards across all markets. This position partners closely with Operations, Logistics, Fulfillment, Workforce Management, HR, Product, and FL Headquarters leadership to drive scalable support processes, workforce performance, compensation administration, reporting alignment, and operational excellence.
The ideal candidate is a strong operational leader with experience managing large-scale support organizations within logistics, delivery, marketplace, e-commerce, or high-growth operational environments.
Frequently Asked Questions
Is the salary disclosed for the Director, Driver & Customer Support position at gopuff?
The salary for this Director, Driver & Customer Support role at gopuff is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Director, Driver & Customer Support position at gopuff located?
This Director, Driver & Customer Support role at gopuff is based in Miami, FL. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Director, Driver & Customer Support role at gopuff full-time or part-time?
This is listed as a Full Time position. It is posted as a Director, Driver & Customer Support role in the Customer Support department at gopuff.
Which team or department does the Director, Driver & Customer Support at gopuff belong to?
This Director, Driver & Customer Support position is part of the Customer Support department at gopuff. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Director, Driver & Customer Support position at gopuff?
Click the "Apply Now" button on this page. You will be redirected to gopuff's official application portal hosted on lever where you can submit your application directly.
When was the Director, Driver & Customer Support job at gopuff posted?
This Director, Driver & Customer Support position at gopuff was posted on May 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Director, Driver & Customer Support
gopuff
You'll be redirected to gopuff's official application page on Lever.