Observability Success Architect

signoz· Customer Success
Apply Now ↗
📍 United StatesFullTime

About this role

About SigNoz

SigNoz is an open-source observability platform — metrics, traces, and logs in a single pane, built OpenTelemetry-native from day one. 25k+ GitHub stars, 7,000+ Slack community members, users in 30+ countries. YC-backed, fully remote.


About the Role

You'll be SigNoz's first dedicated post-sales technical partner for our highest-value US customers. You'll own adoption, expansion, and retention for named accounts by making customers genuinely successful with observability — not by pushing quotes.

When a platform team is stuck instrumenting their Go microservices with OTel, you're the person they call. When a customer using only logs should be leveraging traces and APM across three more teams, you show them why and how.

You'll build this function from scratch — the playbooks, health scoring, QBR cadence, expansion motions. Everything.

What you'll do:

  • Own a named portfolio and drive NRR and adoption

  • Run technical onboarding — get customers to production-grade instrumentation fast

  • Conduct QBRs with economic buyers and engineering leads focused on observability maturity, not vanity usage charts

  • Identify expansion: new teams, new product pillars, deeper instrumentation across services

  • Monitor usage data to catch churn risk early and intervene proactively

  • Build the CS playbook that the next hires will follow

  • Be the customer's voice to product and engineering — translate customer reality into product priorities

What you should bring:

  • 3-5 years in a technical post-sales role (TAM, SE, Technical CSM) at an infrastructure, DevTools, or observability company

  • Hands-on with observability: can explain traces vs. metrics vs. logs to a VP of Engineering AND debug a broken OTel collector config with an SRE

  • Experience with some of: OpenTelemetry, Kubernetes, Prometheus, Grafana, or similar

  • Builder mentality — you've either built a CS function from scratch or are hungry to

Location

  • US-based, remote. Timezone alignment with US customers is non-negotiable. Some Travel to meet customers

Frequently Asked Questions

Is the salary disclosed for the Observability Success Architect position at signoz?
The salary for this Observability Success Architect role at signoz is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Observability Success Architect position at signoz located?
This Observability Success Architect role at signoz is based in United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Observability Success Architect role at signoz full-time or part-time?
This is listed as a FullTime position. It is posted as a Observability Success Architect role in the Customer Success department at signoz.
Which team or department does the Observability Success Architect at signoz belong to?
This Observability Success Architect position is part of the Customer Success department at signoz. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Observability Success Architect position at signoz?
Click the "Apply Now" button on this page. You will be redirected to signoz's official application portal hosted on ashby where you can submit your application directly.
When was the Observability Success Architect job at signoz posted?
This Observability Success Architect position at signoz was posted on Mar 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Observability Success Architect
signoz
Apply for this role ↗

You'll be redirected to signoz's official application page on Ashby ATS.