Director, Customer Success
kraken123· Customer Success
About this role
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
About the Role
As Director, Customer Success – Japan, you will lead Kraken’s most strategic client relationships in Japan while building and shaping our Customer Success presence in the region.
This is a high-impact role at the intersection of technology, transformation, and long-term client partnerships.
You will operate both as a Client Partner for key accounts and as the regional leader for Customer Success in Japan.
This role is critical to Kraken’s success in Japan as we expand our presence, build long-term partnerships with utilities, and adapt our model to local market dynamics.
Why This Role Matters
Japan is a key growth market for Kraken.
This role is central to building long-term, trusted client relationships, delivering successful client outcomes, and establishing Kraken’s Customer Success model in the region.
You will play a foundational role in shaping how we operate and grow in Japan.
Reporting Line
Initial reporting line will be the Director, Customer Success, APAC though this role will have a close working relationship with the Global VP Customer Success.
Frequently Asked Questions
Is the salary disclosed for the Director, Customer Success position at kraken123?
The salary for this Director, Customer Success role at kraken123 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Director, Customer Success position at kraken123 located?
This Director, Customer Success role at kraken123 is based in Tokyo. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Director, Customer Success role at kraken123 full-time or part-time?
This is listed as a Full time position. It is posted as a Director, Customer Success role in the Customer Success department at kraken123.
Which team or department does the Director, Customer Success at kraken123 belong to?
This Director, Customer Success position is part of the Customer Success department at kraken123. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Director, Customer Success position at kraken123?
Click the "Apply Now" button on this page. You will be redirected to kraken123's official application portal hosted on lever where you can submit your application directly.
When was the Director, Customer Success job at kraken123 posted?
This Director, Customer Success position at kraken123 was posted on May 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Director, Customer Success
kraken123
You'll be redirected to kraken123's official application page on Lever.