Regional Practice Lead

Help us use technology to make a big green dent in the universe!   Kraken powers some of the most innovative global developments in energy.   We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.   It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. As a Regional Practice Lead at Kraken, you will combine people leadership, delivery oversight, and subject-matter expertise across multiple clients and countries within your region. You will be accountable for raising the standard of delivery excellence, developing talent, and ensuring consistency of practice across different countries and a variety of clients, while remaining closely connected to complex client engagements. This role is in Kraken's Comms Practice, which helps clients implement and optimise Kraken's communications systems: Voice, Ink (email/chat), and Transactional Comms. The team of CDLs supports clients through two phases: Migration (onboarding and configuration) and Accelerate (optimisation for improved channel effectiveness, automation, and customer experience).