Implementation Manager

broccoli· Customer Success
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🌍 Remote📍 Lehi, UtahFullTime💰 USD 75K–100K/yr

About this role

About Broccoli

Broccoli AI is building the future of customer service for the trades. Our AI voice agents help plumbing, HVAC, and electrical businesses deliver fast, reliable, and empathetic support around the clock. Our mission is simple: to democratize great customer service so every contractor, no matter their size, can give customers the experience they deserve.

About the Role

As an Implementation Manager at Broccoli, you’ll own the onboarding experience for new customers—from setup to success. You’ll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, making sure every contractor goes live smoothly, sees results fast, and gets real value from day one.

This is a hands-on, high-impact role where you’ll work closely with customers, product, and engineering to bring AI into the workflows of some of the fastest-growing service businesses in the country.

Your Core Responsibilities

  • Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.

  • Customize prompt flows and voice logic to match each business’s tone, processes, and goals.

  • Train owners and office managers on best practices, troubleshooting, and ongoing optimization.

  • Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30–60 days.

  • Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.

You Might Be a Fit If You

  • Have 3+ years in onboarding, customer success, or technical implementation—ideally at a fast-paced SaaS, automation, or AI company.

  • Are a strong communicator who can make AI and technical concepts simple for non-technical users.

  • Are organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks.

  • Thrive in ambiguity and speed—you move fast, solve problems proactively, and help define how we scale.

Frequently Asked Questions

What is the salary for the Implementation Manager role at broccoli?
The listed salary for this Implementation Manager position at broccoli is USD 75K–100K/yr. This is a remote FullTime role.
Is the Implementation Manager job at broccoli remote?
Yes, this Implementation Manager position at broccoli is remote, with team members based in Lehi, Utah. You can work from home or anywhere in the supported regions.
Is the Implementation Manager role at broccoli full-time or part-time?
This is listed as a FullTime position. It is posted as a Implementation Manager role in the Customer Success department at broccoli.
Which team or department does the Implementation Manager at broccoli belong to?
This Implementation Manager position is part of the Customer Success department at broccoli. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Implementation Manager position at broccoli?
Click the "Apply Now" button on this page. You will be redirected to broccoli's official application portal hosted on ashby where you can submit your application directly.
When was the Implementation Manager job at broccoli posted?
This Implementation Manager position at broccoli was posted on May 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Implementation Manager
broccoli · 💰 USD 75K–100K/yr
Apply for this role ↗

You'll be redirected to broccoli's official application page on Ashby ATS.