Head of KYC Operations

The Head of KYC Operations is responsible for stabilising, structuring and improving Inpay’s KYC operations. The role will ensure that the KYC team operates efficiently, with clear priorities, strong execution discipline and appropriate governance, while supporting the company’s regulatory obligations and commercial needs. The role is critical to strengthening operational performance, reducing backlog, improving transparency and ensuring a sustainable operating model across KYC processes. Key responsibilities 1. Lead and stabilise the KYC function Take day-to-day leadership responsibility for the KYC team Create structure, clarity and direction in a currently pressured and business-critical area Build trust, accountability and a stronger performance culture within the team Ensure clear roles, responsibilities and ways of working across the function 2. Drive operational execution Establish clear priorities and ensure disciplined follow-through Remove existing backlog and improve turnaround times Monitor team capacity, workload balancing and case progression Introduce simple but effective operating cadence, including regular follow-up on delivery, bottlenecks and risks 3. Strengthen processes and governance Review and improve KYC workflows, handovers and escalation paths Ensure that processes are fit for purpose, scalable and aligned with regulatory requirements Improve documentation, transparency and management reporting Support a clear governance model between KYC, Compliance, Commercial and other relevant stakeholders 4. Support risk management and regulatory readiness Help ensure that KYC operations are conducted in a controlled and risk-aware manner Escalate material issues, bottlenecks and risks in a timely and transparent way Work closely with Compliance and relevant stakeholders to ensure appropriate operational follow-up on regulatory requirements Contribute to strengthening the overall control environment in the area 5. Build a sustainable team and operating model Assess current team structure, capabilities and ways of working Identify capability gaps, resource needs and development opportunities Support recruitment, onboarding and capability building where needed Help define a target operating model for a more efficient and resilient KYC setup Your profile We are looking for a strong operational leader who can combine structure, execution and people leadership in a complex and high-pressure environment. The ideal candidate: •    Has solid experience leading operations, processes or business-critical teams. •    Is strong in execution and able to drive progress through others  •    Solid experience with complex KYC cases in fintech, payments, banking, or crypto, particularly for complex corporate clients. •    Strong understanding of regulatory requirements and practical application of CDD/ODD/EDD/EDR. •    Brings structure, calmness and clarity in demanding situations  •    Is comfortable working across functions and managing multiple stakeholders  •    Has a pragmatic and hands-on approach combined with good judgement  Personal characteristics: •    Strong drive and ownership  •    Structured and disciplined  •    Clear communicator, trustworthy and credible  •    Resilient and calm under pressure  •    Able to balance control, business needs and team dynamics