Assistant Customer Service Manager

lalamove· Customer Experience
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📍 TokyoFull time

About this role

Lalamove is a leading on-demand delivery platform that is disrupting the logistics industry by connecting customers and drivers through advanced technology. We operate with Passion, Execution, Grit, and Humility. In Japan, we are rapidly scaling to empower local SMEs and individual users with lightning-fast delivery solutions.


As the Assistant Customer Service Manager, you will be the bridge between our frontline operations and management. You will lead a team of CS Specialists to provide world-class support to both our users (customers) and our partner drivers. You will drive efficiency, monitor KPIs, and ensure that every interaction reflects Lalamove’s commitment to speed and reliability.

Frequently Asked Questions

Is the salary disclosed for the Assistant Customer Service Manager position at lalamove?
The salary for this Assistant Customer Service Manager role at lalamove is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Assistant Customer Service Manager position at lalamove located?
This Assistant Customer Service Manager role at lalamove is based in Tokyo. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Assistant Customer Service Manager role at lalamove full-time or part-time?
This is listed as a Full time position. It is posted as a Assistant Customer Service Manager role in the Customer Experience department at lalamove.
Which team or department does the Assistant Customer Service Manager at lalamove belong to?
This Assistant Customer Service Manager position is part of the Customer Experience department at lalamove. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Assistant Customer Service Manager position at lalamove?
Click the "Apply Now" button on this page. You will be redirected to lalamove's official application portal hosted on lever where you can submit your application directly.
When was the Assistant Customer Service Manager job at lalamove posted?
This Assistant Customer Service Manager position at lalamove was posted on May 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Assistant Customer Service Manager
lalamove
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