Customer Account Manager

WHAT YOU WILL DO Manage a portfolio of client accounts to foster long-term business relationships Own the ultimate success of Moovweb’s customers, including customer on-boarding, project success, retention, and renewal. You ensure that customers derive maximum value from their investments in Moovweb and fully leverage their subscriptions and services on an ongoing basis Provide knowledge transfer to customers on best practices to deliver measurable ROI Monitor customer health to track usage and overall customer satisfaction Drive customer advocacy and escalations by collaborating with development, product management, and support teams to improve the Moovweb offering for our clients Identify and develop new opportunities for expansion across the customer’s business and collaborate with the sales team to ensure subscription growth and increased solution footprint Serve as a Thought Leader in mobile web experiences WHAT WE LOOK FOR A Strategic Account Manager at Moovweb must have a 3 legged value proposition: Account Manager: i.e. you can co-develop a product roadmap with your clients and manage day-to-day operations Account Growth: ability to proactively identify and connect customer problems to new revenue opportunities for Moovweb. Industry Thought Leader: i.e. you have a POV on where the mobile web is headed next REQUIREMENTS Bachelor’s degree with several years of customer-facing experience in a high-tech environment Excellent enterprise customer relationship management skills with the ability to manage a large portfolio of clients Experience in managing cross-functional projects with a high attention to detail Fanatical about customer success and tenacious at driving long-term customer value Highly data-driven with a commitment to process. Excited about driving and tracking a consistent engagement process with all customers in your portfolio Knowledge of web technologies, SaaS, and e-commerce preferred More than a passing interest in HTML, CSS, JavaScript, AJAX, HTTP, iOS, and Android We offer competitive salary, equity, and other benefits including 401(k), full medical/dental/vision package that includes support for families, unlimited vacation policy, a nice office atmosphere: community volunteering, sports groups, Women@Moovweb, fully-stocked kitchen, Yoga, game nights, Movie Nights, and fun team outings in the beautiful Bay Area. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.