Senior Analyst, Retail Operations

Gridmatic is a high-growth startup and a new kind of energy company, delivering affordable, clean power by optimizing renewable energy and grid-scale batteries. With offices in the Bay Area and Houston, we bring together Silicon Valley–style innovation with deep, hands-on expertise in real-world power markets and energy retail. As solar and wind become the fastest-growing sources of electricity, variability from weather and grid conditions makes energy prices more volatile. Gridmatic tackles this challenge with industry-leading forecasting and optimization—and gives our team the opportunity to work on problems that truly matter. Forecasting and trading energy are the foundation of what we do. We ingest large-scale data—weather, prices, load, and grid conditions—to build probabilistic machine learning forecasts that drive real operational decisions. Our work directly determines when power is bought, stored, or deployed, turning uncertainty into value for customers and the grid. Our impact is measurable. Gridmatic is the most profitable participant in ERCOT’s wholesale market and operates the top-performing battery asset in CAISO. Profitable without venture capital, we offer a collaborative, low-ego environment where rigorous thinking, autonomy, and continuous learning are core to how we work. The Role: We are seeking a detail-oriented and highly motivated professional to join our Retail Operations team, focused on serving commercial electricity customers in ERCOT and PJM. This role is critical to ensuring the seamless execution of key operational functions including billing, enrollment, regulatory compliance, broker commissions, and customer support. The ideal candidate will have strong analytical and problem-solving skills, a proactive mindset, and the ability to thrive in a fast-paced, data-driven environment. You’ll work cross-functionally to drive accuracy, efficiency, and compliance across the retail energy and customer lifecycle, while delivering exceptional service to both customers and broker partners. This is a high-impact role with broad exposure across the business, ideal for someone who enjoys working at the intersection of operations, data, and strategy. What you might work on: 1. Billing  - Oversee the timely and accurate generation of customer invoices  - Monitor and resolve billing exceptions and discrepancies  - Partner with internal teams to improve billing accuracy and automation 2. Customer Enrollment  - Ensure all commercial customers are enrolled accurately and on schedule  - Manage enrollment exceptions and troubleshoot issues as they arise  - Collaborate with IT and third-party vendors to enhance and automate enrollment systems 3. Regulatory  - Monitor and interpret regulations across ERCOT, PJM, and other U.S. power markets  - Ensure in compliance with market rules and commission guidelines (FERC, PUC, State, and utilities) and prepare data and assist with regulatory filings, audits, and reports  - Partner with legal, compliance, and operations teams to assess and manage regulatory risk 4. Commissions  - Track and report on commission structures, performance, and exceptions  - Address broker inquiries professionally and efficiently  - Develop tools and reporting processes to automate and optimize commission workflows 5. Customer Service  - Respond to customer inquiries and issues with clarity, professionalism, and urgency  - Ensure seamless coordination between operations, billing, and support teams 6. Data Analytics  - Analyze operational and financial data to identify trends, gaps, and opportunities  - Develop dashboards and predictive models using SQL, Python, Tableau, and Power BI  - Support business decisions with clear, concise reports and visualizations 7. Strategic Operations Support  - Collaborate with cross-functional teams to improve tools, systems, and workflows  - Contribute to special projects including workflow scaling and new service rollouts  - Drive operational improvements to support customer satisfaction and company growth