Customer Escalations Representative IV
lessen
Full Time Employee
Customer Escalations Representative IV
lessen· Operations
About this role
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
Let’s say a resident has a leaking toilet. That resident can submit a work order request through an app using their smart phone, the website using a desktop computer, or by calling in the request and speaking to one of our customer service representatives (maybe you!). After the work order has been created, our system and dispatch team send it to a qualified plumber in our network. Our Follow Up Team then ensures the toilet gets fixed in a timely manner and the resident is kept updated along the way.
The schedule for this role is 11:00 AM - 8:00 PM on Monday, Tuesday, Wednesday, Saturday and Sunday.
Frequently Asked Questions
Is the salary disclosed for the Customer Escalations Representative IV position at lessen?
The salary for this Customer Escalations Representative IV role at lessen is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Escalations Representative IV position at lessen located?
This Customer Escalations Representative IV role at lessen is based in Scottsdale, AZ. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Escalations Representative IV role at lessen full-time or part-time?
This is listed as a Full Time Employee position. It is posted as a Customer Escalations Representative IV role in the Operations department at lessen.
Which team or department does the Customer Escalations Representative IV at lessen belong to?
This Customer Escalations Representative IV position is part of the Operations department at lessen. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Escalations Representative IV position at lessen?
Click the "Apply Now" button on this page. You will be redirected to lessen's official application portal hosted on lever where you can submit your application directly.
When was the Customer Escalations Representative IV job at lessen posted?
This Customer Escalations Representative IV position at lessen was posted on Feb 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Escalations Representative IV
lessen
You'll be redirected to lessen's official application page on Lever.