Retail Store Manager

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life? Hope Services is Silicon Valley’s leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..   >>>>> 2025 Winner of Mercury News Best in Silicon Valley <<<<<  >>>>> ASPIRE to Excellence CARF Accredited <<<<<  >>>>> 2024 Great Nonprofits Top-Rated Nonprofit <<<<<  >>>>> Four-star Charity Navigator <<<<<  >>>>> 2024 Candid Gold Seal of Transparency <<<<<      *Salary Range: Up to $71K per year commensurate with experience and qualifications. Summary   Provides supervision, oversight and management of thrift store operations. Manages staff and volunteers, oversees sales, donations of merchandise, promotion of the store in the community, and internal fiscal controls.  Essential Functions  The following responsibilities represent the essential functions of the position. An employee in this classification is responsible for carrying out the following functions:    1. Manages and fulfills all daily responsibilities as assigned.  2. Management of all store operations including but not limited to personnel, property, store setup, and back room processing.  3. Assures quality control of product in order to maintain highest product quality and meet customer expectations.  4. Provides high level of customer service, trains staff to perform quality customer service.  5. Maintains adequate staffing to meet store demands.  6. Supervises retail associates as assigned, providing ongoing training and support as needed.  7. Leads staff to assure a cooperative work environment for the team.  8. Assures compliance with all building maintenance and safety practices to assure a safe work environment.  9. Performs pricing of materials, assures appropriate documentation and deposit of money collected from local sales.  10. Acts as a mandated abuse reporter.  11. May perform other duties as assigned to assure efficiency of operations.      Qualifications Required  Bachelor’s Degree in related field plus   • 3 years of experience in retail management experience including   • not less than 2 years of supervisory experience OR   • An approved equivalent combination of education and experience.    Required Knowledge and Skills  1.      Ability to relate in a positive, constructive manner with staff, management and administration.  2.      Knowledge of retail thrift store operations.  3.      Ability to document and complete daily book keeping.  4.      Ability to read, write and communicate in English.  5.      Knowledge of Hope and ability to communicate information about Hope  6.      Knowledge managerial principles and techniques.  7.      Ability to supervise. Train, and develop staff in a retail environment.  8.      Excellent organizational skills  9.      Ability to lift and move 40 lb. loads  10.  Use of hand trucks and hydraulic lifters and other machinery.    Benefits:  Hope Services offers an OUTSTANDING benefits package, including Medical, Dental, Vision, Life Insurance, Tuition Reimbursement, Paid Vacation and Sick Time and more! In addition, we provide extensive training and ample career advancement opportunities through the award-winning Hope University.    Environmental Conditions  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Store environment. An enclosed office environment. Time spent sitting, using a computer station, periods of intense concentration, using the telephone, paperwork. Time spent in meetings, travel to various work site locations throughout three counties. Some exposure to outdoor weather conditions. May also include physical activity, lifting, moving and sorting large loads of materials. May be exposed to dirt and dust.