Customer Support Analyst, Philippines
loadsmart· Customer Success
About this role
ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY?
Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!
We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.
With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values: curiosity, clarity, results, commitment, and teamwork.
We are looking for a Customer Support Analyst to join our team remotely! We are seeking someone proactive, data-driven and who thrives in a dynamic and fast-paced global company.
In this role, you will be responsible for Level 1 support, assisting customers across various channels while contributing to process improvement and escalation workflows. You are highly customer-focused and will ensure that all customer issues are tracked, followed up on, and resolved efficiently.
DEPARTMENT: Account Management
LOCATION: Philippines (Remote)
Frequently Asked Questions
Is the salary disclosed for the Customer Support Analyst, Philippines position at loadsmart?
The salary for this Customer Support Analyst, Philippines role at loadsmart is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Customer Support Analyst, Philippines job at loadsmart remote?
Yes, this Customer Support Analyst, Philippines position at loadsmart is remote, with team members based in Philippines / Remote. You can work from home or anywhere in the supported regions.
Is the Customer Support Analyst, Philippines role at loadsmart full-time or part-time?
This is listed as a Independent Contractor position. It is posted as a Customer Support Analyst, Philippines role in the Customer Success department at loadsmart.
Which team or department does the Customer Support Analyst, Philippines at loadsmart belong to?
This Customer Support Analyst, Philippines position is part of the Customer Success department at loadsmart. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Analyst, Philippines position at loadsmart?
Click the "Apply Now" button on this page. You will be redirected to loadsmart's official application portal hosted on lever where you can submit your application directly.
When was the Customer Support Analyst, Philippines job at loadsmart posted?
This Customer Support Analyst, Philippines position at loadsmart was posted on May 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Analyst, Philippines
loadsmart
You'll be redirected to loadsmart's official application page on Lever.