CX Automation Engineer

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.     We are seeking a senior-level individual contributor to lead automation, AI enablement, and digital journey design across the customer lifecycle. Reporting directly to the VP of Customer Experience, this role will play a critical part in shaping how we scale personalized, intelligent customer learning and adoption at every touchpoint, and will serve as the technical backbone of CX Automation within the organization. This is a hands-on builder who can architect, implement, measure, and iterate without relying on external resources.    This is a hybrid position, with an expectation to report to the Midtown Manhattan, NYC office 3 days/week (typically Tues/Wed/Thurs).      To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.