Head of Engineering
moneyboxapp
Full Time
Customer Care Team Lead (FTC - Mat Cover)
moneyboxapp· Support Team
About this role
About Moneybox
At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they’re saving and investing, buying their first home, or planning for retirement.
About the Role
As our Customer Care Team Lead (Maternity Cover, 12 months), you will step in to lead and optimise our dedicated Customer Care function within Customer Operations. This critical team champions our most sensitive customer journeys: complaint handling, Vulnerable Customer (VC) operations, and bereavements.
Your mission will be to maintain operational excellence, protect our high-performing culture, and ensure our customers receive an empathetic, fair, and seamless experience during a crucial period.
Frequently Asked Questions
Is the salary disclosed for the Customer Care Team Lead (FTC - Mat Cover) position at moneyboxapp?
The salary for this Customer Care Team Lead (FTC - Mat Cover) role at moneyboxapp is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Team Lead (FTC - Mat Cover) position at moneyboxapp located?
This Customer Care Team Lead (FTC - Mat Cover) role at moneyboxapp is based in London Office. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Team Lead (FTC - Mat Cover) role at moneyboxapp full-time or part-time?
This is listed as a Maternity Cover position. It is posted as a Customer Care Team Lead (FTC - Mat Cover) role in the Support Team department at moneyboxapp.
Which team or department does the Customer Care Team Lead (FTC - Mat Cover) at moneyboxapp belong to?
This Customer Care Team Lead (FTC - Mat Cover) position is part of the Support Team department at moneyboxapp. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Care Team Lead (FTC - Mat Cover) position at moneyboxapp?
Click the "Apply Now" button on this page. You will be redirected to moneyboxapp's official application portal hosted on lever where you can submit your application directly.
When was the Customer Care Team Lead (FTC - Mat Cover) job at moneyboxapp posted?
This Customer Care Team Lead (FTC - Mat Cover) position at moneyboxapp was posted on Jun 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Care Team Lead (FTC - Mat Cover)
moneyboxapp
You'll be redirected to moneyboxapp's official application page on Lever.