Senior Customer Experience Manager - Mid Market

We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed. At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them. And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business. About the Role We're looking for a Customer Experience Manager to join MYOB's Mid-Market Customer Success and Experience team in a leadership role that shapes how we engage with customers and partners across the moments that matter most. You'll lead MYOB's Voice of Customer and Partner approach, own customer relationship architecture and end-to-end journey orchestration, and step in to govern high-impact issues when normal channels are not progressing. This role sits at the intersection of customer advocacy, operational leadership, and cross-functional execution. You'll work across Product, Design, Technology, Support, Services, Sales, Marketing, Customer Success, Finance, Legal, and Operations to ensure customers experience a single, coordinated path across AI-led, digital, assisted, and human interactions. When experiences are fragmented, you connect them. When issues are stuck, you drive them forward. When customers and partners are telling us something matters, you turn that insight into action and systemic improvement.