Customer Success Specialist
novir· Customer Success
About this role
Who We Are
Novir is an emerging diagnostic biotechnology company with an unmatched team of professionals and trusted partners delivering smart, fast and flexible testing solutions supported by reliable, cost-effective screening products and best-in-class technology.
Our Values
Care for Tomorrow. Create a lasting, positive difference in the lives of others. Serve people with compassion and understanding. Recognize what truly matters and center every action around meeting the needs of our community both now and into the future.
Delight our Customers. Appreciate every interaction with our customers and find ways to bring them joy. See through the Customer’s eyes, understand and anticipate their needs to consistently deliver solutions exceeding their expectations.
Be Bold – Say It. Be direct and open. Speak with honesty and courage, and respect others for doing the same. Say what you think, embrace passionate debate, and always bring the issue to the table. Communicate with confidence.
Bring Your Best Self. Show up and be authentic. Utilize your greatest strengths and stay true to who you are. Bring positive energy, be genuine in your approach, and continually seek ways to grow. Be uncompromisingly you.
Innovate Relentlessly. Explore new possibilities and be willing to take a risk. Challenge status quo. Try new ideas, learn from mistakes, and rally the team to raise the bar.
About This Role:
Novir is looking for a Customer Success Specialist who will serve as the primary point of contact for assigned OHS customers before, during, and after onsite vaccination clinics. Build strong, trusted relationships with community leadership and key stakeholders. Proactively communicate timelines, expectations, and next steps to ensure a smooth customer experience. Act as an advocate for customers internally, ensuring their needs and concerns are addressed promptly. The ideal candidate is a proactive and results-driven professional with excellent communication and problem-solving skills.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Specialist position at novir?
The salary for this Customer Success Specialist role at novir is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Specialist position at novir located?
This Customer Success Specialist role at novir is based in Tampa, FL. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Specialist role at novir full-time or part-time?
This is listed as a FTE position. It is posted as a Customer Success Specialist role in the Customer Success department at novir.
Which team or department does the Customer Success Specialist at novir belong to?
This Customer Success Specialist position is part of the Customer Success department at novir. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Specialist position at novir?
Click the "Apply Now" button on this page. You will be redirected to novir's official application portal hosted on lever where you can submit your application directly.
When was the Customer Success Specialist job at novir posted?
This Customer Success Specialist position at novir was posted on Mar 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Specialist
novir
You'll be redirected to novir's official application page on Lever.