Product Manager, Support Tooling - Prague, Czechia

About Outreach   Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.  About the Role  We’re looking for a Product Manager to help define and drive the roadmap and delivery of internal support tooling that improves efficiency, quality, and scalability across our customer support organization. This role blends product knowledge, systems thinking, and applied AI to deliver solutions that meaningfully improve agent productivity and customer experience. You’ll work closely with Support, Engineering, Data, Operations and GTM partners to identify problems, define solutions, and drive execution while ensuring we’re building the right tools, with clear customer and business outcomes, and iterating based on impact.  This role requires comfort operating in ambiguity, strong technical fluency, and the ability to translate operational pain points into scalable, well-defined product capabilities.  Location While we are remote-friendly, we remain an "office-centric" company. This role is categorized as hybrid and it is expected you live in a reasonable proximity to the office in Prague so you would be able to connect with your team on weekly regular basis, attend in-person meetings and company events. This is a full-time, permanent role, not eligible for contractors and for work from other countries. #LI-RG1 NOTE: The offer is contingent upon successfully passing the background screening process.