Automotive Warranty Administrator

At Ferrari Maserati of Central New Jersey, part of the renowned Murgado Automotive Group, we pride ourselves on delivering exceptional automotive service and creating a superior experience for our customers. We are currently seeking a dedicated Warranty Administrator to join our team. If you are detail-oriented, organized, and passionate about ensuring smooth warranty processes, this is your chance to contribute to our success and grow your career in a supportive environment. Position Overview: As a Warranty Administrator, you will be responsible for managing all aspects of warranty claims, ensuring accurate documentation, and facilitating the resolution of warranty issues. You will play a critical role in maintaining high standards of customer service and ensuring that warranty procedures are followed correctly. The position will oversee Bentley, Ferrari and Maserati dealerships. Key Responsibilities: Warranty Claims Management: Process and submit warranty claims accurately and promptly to manufacturers. Ensure that all required documentation and information are included with each claim. Track and manage warranty claims to ensure timely resolution and reimbursement. Documentation & Record-Keeping: Maintain detailed and accurate records of all warranty claims and related correspondence. Ensure that all warranty documentation is organized and easily accessible for audits and reviews. Customer Service: Act as a liaison between the dealership and manufacturers to resolve warranty issues and answer any questions. Provide exceptional service to customers by addressing their warranty concerns and keeping them informed about the status of their claims. Compliance & Process Improvement: Ensure compliance with all manufacturer policies and guidelines related to warranty claims. Identify and implement improvements to streamline warranty processes and enhance efficiency. Collaboration: Work closely with the service department to ensure accurate warranty claim submissions and resolve any discrepancies. Coordinate with parts and service teams to facilitate necessary repairs and replacements covered under warranty. Qualifications: Experience: Previous experience as a Warranty Administrator or in a similar role within the automotive industry is highly preferred. Familiarity with manufacturer warranty systems and processes is a plus. Skills: Strong organizational and time-management skills with a keen attention to detail. Excellent communication skills, both written and verbal, for effective interaction with customers and manufacturers. Proficiency in Windows-based applications and dealership management systems. Education: High school diploma or equivalent required; an associate’s degree or higher in business or automotive technology is preferred. Other Requirements: Ability to work independently and as part of a team. Strong problem-solving skills and the ability to handle multiple tasks simultaneously. Benefits: Competitive Salary: Attractive compensation package based on experience and performance. Health & Wellness: Comprehensive health, dental, and vision insurance options. Retirement Plans: 401(k) with company match. Work-Life Balance: Paid time off and holidays. Professional Development: Opportunities for training and career growth within the Murgado Automotive Group. Employee Perks: Discounts on vehicles, parts, and services. Supportive Culture: A collaborative and inclusive work environment where your contributions are valued. Why Join Us? At Murgado Ford of Chicago, we are dedicated to fostering a positive and dynamic work environment. As a Warranty Administrator, you will have the opportunity to make a significant impact on our operations and customer satisfaction. If you are a meticulous and proactive professional looking for a rewarding career, we invite you to apply. How to Apply: Ready to join our team? Submit your resume and cover letter detailing your qualifications and experience for the Warranty Administrator position at Murgado Ford of Chicago.