IT Helpdesk Technician

murgadoautomotiveยท Corporate
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๐Ÿ“ Chicago, ILFull time๐Ÿ’ฐ USD 55Kโ€“70K

About this role

IT Helpdesk Technician About the Role Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our Chicago locations in Illinois. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems. The Ideal Candidate You are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes. Key Responsibilities โˆ™ Serve as the initial point of contact for technical support via phone, email, and ticketing system โˆ™ Provide remote support using RMM tools (e.g., ConnectWise Automate) โˆ™ Install, configure, and maintain desktop hardware, software, and peripherals โˆ™ Manage user accounts, permissions, and access controls โˆ™ Troubleshoot and support desktop, laptop, and printer issues โˆ™ Escalate unresolved issues to senior IT staff as appropriate โˆ™ Provide accurate information about company IT services and products โˆ™ Suggest improvements to IT procedures and user experience โˆ™ Document support issues, resolutions, and feedback in a clear and concise manner โˆ™ Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays) โˆ™ Communicate clearly in English (additional languages a plus) Qualifications โˆ™ 1โ€“4 years of experience in a help desk or IT support role โˆ™ Strong troubleshooting and analytical skills โˆ™ Detail-oriented with excellent organizational skills โˆ™ Valid driver's license and reliable transportation โˆ™ Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus โˆ™ Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plus What We Offer โˆ™ Competitive compensation based on experience and performance โˆ™ Comprehensive benefits package (medical, dental, vision, and retirement) โˆ™ 401(k) with company match โˆ™ A collaborative and supportive team culture โˆ™ Opportunities for professional growth and career advancement โˆ™ Employee discounts on company products If you are passionate about technology and ready to contribute to a growing IT team, weโ€™d love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps.

Frequently Asked Questions

What is the salary for the IT Helpdesk Technician role at murgadoautomotive?
The listed salary for this IT Helpdesk Technician position at murgadoautomotive is USD 55Kโ€“70K. This is an Full time role.
Where is the IT Helpdesk Technician position at murgadoautomotive located?
This IT Helpdesk Technician role at murgadoautomotive is based in Chicago, IL. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Helpdesk Technician role at murgadoautomotive full-time or part-time?
This is listed as a Full time position. It is posted as a IT Helpdesk Technician role in the Corporate department at murgadoautomotive.
Which team or department does the IT Helpdesk Technician at murgadoautomotive belong to?
This IT Helpdesk Technician position is part of the Corporate department at murgadoautomotive. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Helpdesk Technician position at murgadoautomotive?
Click the "Apply Now" button on this page. You will be redirected to murgadoautomotive's official application portal hosted on lever where you can submit your application directly.
When was the IT Helpdesk Technician job at murgadoautomotive posted?
This IT Helpdesk Technician position at murgadoautomotive was posted on Apr 16, 2026. Apply as soon as possible โ€” early applications are often reviewed first.
IT Helpdesk Technician
murgadoautomotive ยท ๐Ÿ’ฐ USD 55Kโ€“70K
Apply for this role โ†—

You'll be redirected to murgadoautomotive's official application page on Lever.