Product Specialist - BMW

SUMMARY Product Specialist – BMW of Barrington is hiring immediately for a customer-focused automotive professional who can deliver an exceptional vehicle handoff experience, educate customers on features and technology, and support high satisfaction from purchase through follow-up.   ESSENTIAL DUTIES Key responsibilities include: Guide customers through vehicle features, benefits, technology, and ownership information with confidence and professionalism. Ensure every customer understands operating features, warranty coverage, and delivery paperwork before leaving. Stay current on new and used inventory, vehicle locations, market conditions, incentives, and dealership/factory campaigns. Use CRM tools to contact customers, schedule encore deliveries, and document follow-up activity. Perform on-site and remote new and Certified Pre-Owned vehicle deliveries, including second delivery demonstrations (encore). Send personalized welcome emails and make follow-up calls within three days of a new or CPO purchase to encourage engagement and schedule encore appointments. Escalate customer questions, concerns, and open items to the appropriate sales or management team members. Maintain daily, weekly, and monthly performance goals aligned with dealership objectives. Greet and assist showroom customers as needed and support the management team with dealership traffic and showroom coverage. Record all lot traffic, including customer name, email, and phone number, accurately and consistently. Attend scheduled sales meetings, special events, and complete other assigned duties as needed.   Immediate opening. We are looking for someone who can step in quickly, deliver a strong customer experience, and support a fast-moving dealership environment at BMW of Barrington. QUALIFICATIONS Communication Skills: Strong verbal and written communication skills with the ability to explain vehicle features, technology, and ownership information clearly. Customer Service: Proven ability to create a positive, professional, and high-touch customer experience from delivery through follow-up. Technical & CRM Proficiency: Comfortable using CRM systems, virtual communication tools, and dealership technology platforms in a fast-paced environment. Required: Valid driver’s license with an acceptable driving record and at least 5 years of driving experience.