Service Advisor - Mercedes-Benz of Richmond

Job Title: Service Advisor   Company: Mercedes-Benz of Richmond; Murgado Automotive Group   Location: Richmond, VA   Job Type: Full-time   About Us:  At Mercedes-Benz of Richmond, we are committed to providing exceptional service to our customers. Our state-of-the-art facility and dedicated team ensure that every vehicle receives the utmost care and attention. We are looking for a professional and customer-focused Service Advisor to join our team and help us continue our tradition of excellence.   Job Description:  As a Service Advisor, you will be the primary point of contact for our customers' service needs. Your role is to ensure that each customer receives a high level of service and satisfaction. You will be responsible for managing service appointments, providing accurate estimates, and ensuring timely and efficient completion of vehicle repairs and maintenance.   Key Responsibilities: Greet customers and assist with their service needs Schedule service appointments and coordinate with the service team Provide accurate estimates for repair and maintenance services Communicate with customers about their vehicle's status and any additional services needed Ensure timely and efficient completion of all service work Maintain accurate records of service orders and customer interactions Address and resolve any customer concerns or complaints promptly Promote additional services and maintenance programs to customers Collaborate with the parts and service team to ensure a seamless service experience   Qualifications: Previous experience as a Service Advisor or in a customer service role, preferably in the automotive industry Strong communication and interpersonal skills Excellent organizational and time management abilities Ability to work in a fast-paced environment and handle multiple tasks Proficient in using computer systems and software related to automotive service Knowledge of automotive repair and maintenance processes is a plus Valid driver's license and clean driving record   Benefits: Competitive salary and commission structure Health, dental, and vision insurance Paid time off and holidays Ongoing training and professional development opportunities Friendly and supportive work environment