Automation Engineer

About PayJoy   PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.   This role Maximizing the use of APIs to automate customer support tickets. Optimizing customer authentication methods across all channels to streamline customer journey mapping. Organizing and structuring API optimization requests for the engineering team, clearly outlining the impact and use case design. Collaborate with the Tools Global Manager to assess the company's tooling needs and requirements.