Collections Operations Manager
payjoy· Global Collections
About this role
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The PH Collections Manager is responsible for monitoring, supervising, and maximizing the performance and recovery outcomes of the Philippines Collections Team. This role focuses on recovering delinquent accounts, optimizing collections strategies, and improving operational efficiency across internal teams and external partners.
The Collections Manager will review collections strategy performance, design and implement improvements, and monitor key operational metrics such as contactability, promises made, promises kept, and negotiation outcomes. The role will also oversee collections agencies, digital channels, to ensure the best possible recovery performance and return on investment (ROI).
Additionally, the PH Collections Manager will work closely with key internal stakeholders including Customer Experience (CX), Risk, Merchant Operations, Fraud, and Finance, and will support initiatives related to credit bureau reporting and default listing processes in the Philippines.
Frequently Asked Questions
Is the salary disclosed for the Collections Operations Manager position at payjoy?
The salary for this Collections Operations Manager role at payjoy is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Collections Operations Manager position at payjoy located?
This Collections Operations Manager role at payjoy is based in Taguig City. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Collections Operations Manager role at payjoy full-time or part-time?
This is listed as a Full Time position. It is posted as a Collections Operations Manager role in the Global Collections department at payjoy.
Which team or department does the Collections Operations Manager at payjoy belong to?
This Collections Operations Manager position is part of the Global Collections department at payjoy. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Collections Operations Manager position at payjoy?
Click the "Apply Now" button on this page. You will be redirected to payjoy's official application portal hosted on lever where you can submit your application directly.
When was the Collections Operations Manager job at payjoy posted?
This Collections Operations Manager position at payjoy was posted on May 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Collections Operations Manager
payjoy
You'll be redirected to payjoy's official application page on Lever.