Collections Tools Analyst
payjoy· Global Collections
About this role
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
We are looking for a Collections Tools Analyst to own the implementation, configuration, and operational management of the collections tech stack. This role is the hands-on executor of the tools strategy — responsible for ensuring that the right tools are live, correctly configured, and performing as intended. The ideal candidate will manage Customer.io implementation and maintenance, own workflow automation, support agent assignment logic, and pilot new tools before broader rollout. This position is critical in bridging strategy and operations: translating collection strategies into working tool configurations that drive recovery outcomes. Our primary tools include Customer.io, SQL, and Python.
Frequently Asked Questions
Is the salary disclosed for the Collections Tools Analyst position at payjoy?
The salary for this Collections Tools Analyst role at payjoy is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Collections Tools Analyst position at payjoy located?
This Collections Tools Analyst role at payjoy is based in Mexico City, CDMX. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Collections Tools Analyst role at payjoy full-time or part-time?
This is listed as a Full Time position. It is posted as a Collections Tools Analyst role in the Global Collections department at payjoy.
Which team or department does the Collections Tools Analyst at payjoy belong to?
This Collections Tools Analyst position is part of the Global Collections department at payjoy. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Collections Tools Analyst position at payjoy?
Click the "Apply Now" button on this page. You will be redirected to payjoy's official application portal hosted on lever where you can submit your application directly.
When was the Collections Tools Analyst job at payjoy posted?
This Collections Tools Analyst position at payjoy was posted on Jun 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Collections Tools Analyst
payjoy
You'll be redirected to payjoy's official application page on Lever.