Director of Operations
payjoy· Merchant Operations
About this role
About PayJoy
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
This role
The Director of Operations will play a pivotal role in driving growth, fostering innovation, and enhancing automation across key operational areas. By optimizing processes and ensuring exceptional partner and customer satisfaction, this leader will oversee three major verticals:
Retail Expansion Operations:
Oversee promoter and salesforce management, ensuring high-performance execution.
Standardize store layouts and operational workflows to maximize efficiency.
Develop demand forecasting models to optimize inventory levels and minimize stockouts.
Implement robust reverse logistics processes for seamless returns and refurbishments.
Logistics for New Products & Channels:
Develop and oversee logistics strategies for new product launches and channel expansions.
Ensure operational excellence, cost efficiency, and superior customer experiences in logistics execution.
Merchant Operations:
Optimize and automate PayJoy’s B2B network operations to enhance merchant performance and partner satisfaction.
Oversee bug escalation and resolution processes, ensuring minimal disruptions.
Develop a scalable, technology-driven strategy to grow and sustain the merchant network.
Frequently Asked Questions
Is the salary disclosed for the Director of Operations position at payjoy?
The salary for this Director of Operations role at payjoy is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Director of Operations position at payjoy located?
This Director of Operations role at payjoy is based in Mexico City, CDMX. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Director of Operations role at payjoy full-time or part-time?
This is listed as a Full Time position. It is posted as a Director of Operations role in the Merchant Operations department at payjoy.
Which team or department does the Director of Operations at payjoy belong to?
This Director of Operations position is part of the Merchant Operations department at payjoy. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Director of Operations position at payjoy?
Click the "Apply Now" button on this page. You will be redirected to payjoy's official application portal hosted on lever where you can submit your application directly.
When was the Director of Operations job at payjoy posted?
This Director of Operations position at payjoy was posted on May 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Director of Operations
payjoy
You'll be redirected to payjoy's official application page on Lever.