IT Operations Specialist III

Company at a Glance OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens. At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising. About the Role We are seeking an IT Operations Specialist III who is a self-starter, systems thinker, and operationally mature. You’ll act as the frontline and backbone of our IT Business Partnership and will be responsible not only for resolving user issues but identifying root causes, connecting related signals, proactively improving our support environment and provide a detailed step-by-step solution for future reference (and automations that work on its basis) This role requires someone with deep hands-on expertise in Okta, Jamf, and Google Workspace, and a proven track record of independently managing enterprise endpoint fleets, identity systems, and user lifecycle tooling. The right candidate is meticulous in documenting work, attentive to workspace hygiene, and thrives under pressure while remaining approachable, empathetic, and solution-driven. Location: Hybrid role with average of 1 day in-office and by request ie. event, projects (must be within a 2h commute from SoHo, NY) Department: Global IT Reports to: IT Operations Manager