Customer Support Specialist
Serenity Mental Health Centers
Customer Support Associate
paytm· Paytm Money - Customer Service Team (CST)
About this role
Role Overview:
We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels.
Key Responsibilities:
Handle inbound and outbound customer callsRespond to customer queries via email, chat, and other digital platformsProvide accurate information on products, services, and policiesTroubleshoot issues and escalate when requiredMaintain professionalism and ensure customer satisfactionDocument interactions and follow up as neededCollaborate with internal teams to improve service qualityMeet KPIs and SLA targetsAdhere to company policies and processes
Skills & Qualifications:
2–4 years of experience in voice and non-voice customer serviceManage multiple chats/emails/calls simultaneouslyExcellent communication skills in English (written and verbal)Strong problem-solving abilitiesAbility to multitask efficientlyFamiliarity with CRM tools is an advantageComfortable working in a fast-paced environmentWillingness to work rotational shifts (6 days/week)Good interpersonal and teamwork skillsCandidates with hands on experience on AI tools would be preferred.
Office Location:
Frequently Asked Questions
Is the salary disclosed for the Customer Support Associate position at paytm?
The salary for this Customer Support Associate role at paytm is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Associate position at paytm located?
This Customer Support Associate role at paytm is based in Mumbai, Maharashtra. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Associate role at paytm full-time or part-time?
This is listed as a On roll position. It is posted as a Customer Support Associate role in the Paytm Money - Customer Service Team (CST) department at paytm.
Which team or department does the Customer Support Associate at paytm belong to?
This Customer Support Associate position is part of the Paytm Money - Customer Service Team (CST) department at paytm. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Associate position at paytm?
Click the "Apply Now" button on this page. You will be redirected to paytm's official application portal hosted on lever where you can submit your application directly.
When was the Customer Support Associate job at paytm posted?
This Customer Support Associate position at paytm was posted on May 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Associate
paytm
You'll be redirected to paytm's official application page on Lever.