Customer Success Manager

reacher· Growth
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📍 San FranciscoFullTime💰 USD 70K–110K/yr

About this role

About the Role:

We're looking for an exceptional Customer Success Manager to join our team at Reacher and help our customers dominate TikTok Shop. This role is critical to reducing churn, building customer relationships and ensuring customers achieve success on TikTok Shop using our platform.

What you'll do:

  • Customer Relationship Management: Build and maintain strong relationships with customers, showing care and professionalism by conducting regular check-ins and success calls

  • Strategic Guidance: Host 1:1 sessions and group workshops on TikTok Shop strategy and Reacher optimization

  • Content Creation: Develop comprehensive how-to guides, documentation, and training materials for Reacher features and to reduce customer time to value

  • Churn Prevention: Set up automated systems to calculate churn risk scores and proactively engage at-risk customers

  • Customer Support: Provide exceptional support to ensure customer satisfaction and platform adoption

  • Success Enablement: Ensure customers are maximizing Reacher's capabilities to grow their TikTok Shop businesses

Required Experience:

  • Strong e-commerce background (3+ years preferred)

  • TikTok Shop experience highly preferred

  • Proven track record in customer success or account management

  • Experience with SaaS platforms and customer onboarding

  • Excellent communication and presentation skills

Preferred Qualifications:

  • Experience with creator/affiliate marketing platforms

  • Background in social commerce or influencer marketingData analysis and automation setup experience

  • Workshop facilitation and training experience

Why Join Reacher?

  • Work directly with the hottest e-commerce platform (TikTok Shop)

  • High-impact role with direct influence on company growth

  • Competitive compensation with significant upside potential

  • Fast-paced startup environment with learning opportunities

  • Direct access to founders and leadership team

Frequently Asked Questions

What is the salary for the Customer Success Manager role at reacher?
The listed salary for this Customer Success Manager position at reacher is USD 70K–110K/yr. This is an FullTime role.
Where is the Customer Success Manager position at reacher located?
This Customer Success Manager role at reacher is based in San Francisco. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Manager role at reacher full-time or part-time?
This is listed as a FullTime position. It is posted as a Customer Success Manager role in the Growth department at reacher.
Which team or department does the Customer Success Manager at reacher belong to?
This Customer Success Manager position is part of the Growth department at reacher. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Manager position at reacher?
Click the "Apply Now" button on this page. You will be redirected to reacher's official application portal hosted on ashby where you can submit your application directly.
When was the Customer Success Manager job at reacher posted?
This Customer Success Manager position at reacher was posted on Sep 10, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Success Manager
reacher · 💰 USD 70K–110K/yr
Apply for this role ↗

You'll be redirected to reacher's official application page on Ashby ATS.