Senior Manager, Customer Success Engineering
mindtickle· Support
About this role
Who we are
Mindtickle is the leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product.
Our commitment to innovation has also earned us the "AI-based Sales Solution of the Year" award in the 8th annual AI Breakthrough Awards program (PR Newswire), and a Gold Stevie Award for Sales and Customer Service (Mindtickle)- recognition of our dedication to both product excellence and outstanding customer support.
Job Brief
Mindtickle is looking for a passionate and forward-thinking Senior Manager/Head of Support to lead our next chapter of customer excellence. This role demands a leader who can balance vision and execution, empathy and scale, and who believes that support is not just a function or cost center but a strategic advantage, a differentiator.
In this role, you will shape the strategy, structure, and culture of our Support function, anchored in customer trust, technical depth, and operational rigour. You will lead with a customer-obsessed mindset, inspire a team of support engineers and managers, and bring a strong enterprise lens to deliver exceptional service to some of the world’s most respected enterprises.
As the voice of the customer and a strategic partner to Product, Engineering, and Success teams, you will ensure that every interaction reflects a sense of urgency, empathy, and excellence. You will be trusted to shape the experience of some of the most demanding and strategic global enterprise customers and play a critical role in defining how support is perceived across the company as a strategic enabler.
If you are ready to lead with heart, act with urgency, and engineer with purpose, we want to hear from you.
Frequently Asked Questions
Is the salary disclosed for the Senior Manager, Customer Success Engineering position at mindtickle?
The salary for this Senior Manager, Customer Success Engineering role at mindtickle is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Manager, Customer Success Engineering position at mindtickle located?
This Senior Manager, Customer Success Engineering role at mindtickle is based in Pune, Maharashtra. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Manager, Customer Success Engineering role at mindtickle full-time or part-time?
This is listed as a Full Time position. It is posted as a Senior Manager, Customer Success Engineering role in the Support department at mindtickle.
Which team or department does the Senior Manager, Customer Success Engineering at mindtickle belong to?
This Senior Manager, Customer Success Engineering position is part of the Support department at mindtickle. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Manager, Customer Success Engineering position at mindtickle?
Click the "Apply Now" button on this page. You will be redirected to mindtickle's official application portal hosted on lever where you can submit your application directly.
When was the Senior Manager, Customer Success Engineering job at mindtickle posted?
This Senior Manager, Customer Success Engineering position at mindtickle was posted on Jul 24, 2025. Apply as soon as possible — early applications are often reviewed first.
Senior Manager, Customer Success Engineering
mindtickle
You'll be redirected to mindtickle's official application page on Lever.