Business Operations & Strategy

titan-msp· Business
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📍 New York City, San Francisco📍 San FranciscoFullTime💰 USD 175K–350K/yr

About this role

About Titan:

Titan is an AI holding company transforming IT services with its Augmented AI platform. We acquire and partner with the best Managed Service Providers (MSPs) and embed AI at the core of their operations, empowering technicians to work faster, smarter, and more strategically. Our augmented AI platform enables MSPs to scale like technology companies while delivering faster resolutions, better uptime, and more proactive, personalized support for their customers.


In under a year, we’ve raised over $70M from General Catalyst, acquired market-leading MSPs like RFA, and deployed agents seeing real-world impact to productivity. Our team bring together AI product expertise from Scale AI, Google, MIT, and Stanford with private equity experience from H.I.G. Capital and seasoned MSP executives who have led some of the industry’s top providers. Joining Titan means helping to redefine how work is done in IT Services and building a $100B company.

About The Role:

We’re looking for a Business Operations & Strategy Lead to partner closely with our founders and MSP leadership teams to drive operational excellence, craft acquisition strategies, and build scalable integration playbooks. This is a highly strategic and hands-on role with a clear path to building and leading a team as we grow our portfolio.

What You’ll Do:

  • Partner with MSP executives to revamp operations and sales strategies

  • Identify and solve the most critical operational bottlenecks across acquired businesses

  • Support leadership in setting and executing key objectives for the next 1–2 quarters

  • Drive acquisition strategy: evaluate product mix, identify gaps, and assess targets for potential rollups

  • Develop integration playbooks across finance, ops, and product for newly acquired companies

  • Build and manage a small team to oversee day-to-day post-acquisition integration and operational improvements

Who You Are

  • 3–8 years of experience in strategy + operations, ideally with PE operating experience

  • Proven track record in driving operational improvements and post-acquisition integration

  • Comfortable moving between high-level strategy and hands-on execution

Frequently Asked Questions

What is the salary for the Business Operations & Strategy role at titan-msp?
The listed salary for this Business Operations & Strategy position at titan-msp is USD 175K–350K/yr. This is an FullTime role.
Where is the Business Operations & Strategy position at titan-msp located?
This Business Operations & Strategy role at titan-msp is based in New York City, San Francisco, San Francisco. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Business Operations & Strategy role at titan-msp full-time or part-time?
This is listed as a FullTime position. It is posted as a Business Operations & Strategy role in the Business department at titan-msp.
Which team or department does the Business Operations & Strategy at titan-msp belong to?
This Business Operations & Strategy position is part of the Business department at titan-msp. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Business Operations & Strategy position at titan-msp?
Click the "Apply Now" button on this page. You will be redirected to titan-msp's official application portal hosted on ashby where you can submit your application directly.
When was the Business Operations & Strategy job at titan-msp posted?
This Business Operations & Strategy position at titan-msp was posted on Aug 11, 2025. Apply as soon as possible — early applications are often reviewed first.
Business Operations & Strategy
titan-msp · 💰 USD 175K–350K/yr
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